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docs: replace leftover assistant deflection wording with support email - #8447

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docs/deflection-stragglers
Nov 12, 2026
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ethanpalm merged 1 commit into
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docs/deflection-stragglers

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@ethanpalm

@ethanpalm ethanpalm commented Nov 12, 2026 •

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Cleans up the last English pages that name the old assistant "deflection" setting. #8412 moved support routing to assistant/support-routing.mdx with the dashboard's current Support menu wording; this matches the stragglers to it. Supersedes the remaining parts of #8387 (closed).

  • analytics.openapi.json: thread endpoint description refers to support URLs in Link mode
  • dashboard/audit-logs.mdx: "support email"
  • guides/help-center.mdx, guides/knowledge-base.mdx: "support email", linked to the routing page

Left as is on purpose: deflection search keywords, past changelog entries, and the POC goal in poc-onboarding.mdx.

🤖 Generated with Claude Code


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Low Risk
Documentation and OpenAPI description text only; no runtime or API behavior changes.

Overview
Aligns remaining docs and API copy with the Support / support-routing terminology introduced when assistant handoff moved to assistant/support-routing.mdx.

The analytics OpenAPI description for Get assistant conversation thread now refers to support URLs in Link mode instead of "deflection" link-mode wording. Audit log category text and the help-center and knowledge-base guides rename deflection email to support email, and the guides link to /assistant/support-routing#send-questions-by-email for setup details.

Reviewed by Cursor Bugbot for commit a0632c7. Bugbot is set up for automated code reviews on this repo. Configure here.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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@ethanpalm
ethanpalm merged commit c0b4b92 into main Nov 12, 2026
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@ethanpalm
ethanpalm deleted the docs/deflection-stragglers branch November 12, 2026 21:45
@mintlify mintlify Bot mentioned this pull request Nov 12, 2026
mintlify Bot added a commit that referenced this pull request Nov 12, 2026
Co-authored-by: mintlify[bot] <109931778+mintlify[bot]@users.noreply.github.com>

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