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john-boehler/README.md

Hey, I'm John

IT Support Specialist at Family of Kidz, supporting clinical and administrative staff across Long Island and Westchester locations. Tier 1 and Tier 2, Active Directory and Entra ID, asset management, and whatever else breaks.

Featured projects

Active Directory Home Lab — Hands-on lab covering the kinds of tasks a helpdesk tech does day-to-day: user management, Group Policy, file share permissions, and troubleshooting. Built on Windows Server 2025 and Windows 11 in VMware.

osTicket Helpdesk Lab — Hands-on lab covering real Tier 1 ticket workflows: password resets, account unlocks, software install requests, and hardware escalations. Built on osTicket, Ubuntu Server, and Windows Server 2025 in VMware.

How to reach me

LinkedIn · Email

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  1. active-directory-homelab active-directory-homelab Public

    Active Directory home lab covering domain setup, user management, Group Policy, NTFS permissions, and helpdesk troubleshooting.

    PowerShell 1

  2. osticket-helpdesk-lab osticket-helpdesk-lab Public

    Tier 1 helpdesk lab: osTicket on Linux, integrated with Active Directory, with four end-to-end case studies.

    2