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- Add 8 new extension types to usePluginExtensions: ticketActions, sidebarPanels, ticketFields, composerActions, reportWidgets, settingsPanels, notificationChannels, ticketListColumns - Expand defineEscalatedPlugin with lifecycle hook registration (ticket.created, ticket.replied, reply.beforeSubmit, etc.) - Add usePluginHooks composable with dispatch/filter pattern for action hooks and data-transforming filter hooks - Add PluginSlot extension points to 6 pages: Agent/TicketIndex, Admin/Tickets/Index, Customer/Create, Customer/Index, Admin/Reports, Admin/Settings - Update export count in test to reflect new usePluginHooks export
Covers 36 core gaps and 24 plugin gaps with layered implementation strategy, architecture decisions, and branching plan.
32-task plan covering all 36 core gaps and 24 plugin scaffolds across 4 implementation layers.
- CustomFieldRenderer.vue: dynamic field renderer for text, textarea, select, multi-select, checkbox, date, number types with v-model support - CustomFields/Index.vue: admin listing with type, context, required badges - CustomFields/Form.vue: create/edit form with options editor for select types
- Statuses/Index.vue: grouped listing by category (New/Open/Pending/On-Hold/Solved) - Statuses/Form.vue: create/edit form with color picker and category selector - StatusBadge.vue: updated to support customStatus prop with dynamic color rendering
- ScheduleEditor.vue: weekly schedule editor with day toggles and time selects - BusinessHours/Index.vue: list schedules with timezone, default badge, holiday count - BusinessHours/Form.vue: create/edit with ScheduleEditor, timezone, and holiday manager
- PermissionMatrix.vue: grid component with group rows, action columns, and toggle-all - Roles/Index.vue: list roles with user count, system badge, and delete protection - Roles/Form.vue: create/edit with PermissionMatrix for permission selection
- AuditLogEntry.vue: entry display with avatar, action badge, field diffs (old->new) - AuditLog/Index.vue: paginated list with filters for user, action, resource type, date range
Component ScreenshotsCaptured 14 component screenshots from Storybook. Download the full set from the component-screenshots artifact in the workflow run. Screenshot list
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- Dialog with ticket search by reference/subject - Preview of target ticket before confirming merge - Dark theme styling matching existing patterns
- TicketLinkPanel sidebar panel with grouped links and search-to-link - TicketTypeSelector dropdown for question/problem/incident/task types
- SideConversation component for individual thread with reply form - SideConversationList collapsible panel with new conversation creation
- CollisionWarning banner showing who is typing with pulsing indicator - ReplyComposer modified with debounced typing indicator POST every 5s - Typing state cleared on submit and blur
- Hide reply composer, status/priority controls, and bulk actions for light agents - Light agents can only see and use the internal note tab - Computed isLightAgent from page.props.escalated.agent_type
- Skills Index page with listing, agents count, edit/delete - Skills Form page for create/edit with name input - SkillTagManager multi-select tag component for assigning skills
- Capacity Index page with per-agent capacity table and inline edit - AgentLoadIndicator component with color-coded load bar
- Webhooks Index with URL, events, active toggle, and last delivery status - Webhooks Form with URL, secret, events multi-select, and active toggle - DeliveryLog page with event, status, payload preview, and retry button
- Automations Index page with conditions/actions summary, active toggle, last run - Automations Form with condition builder and action builder
- Category dropdown filter to filter rules by category - Rules grouped by category with collapsible sections - Grouped tables with chevron toggle for each category
- KnowledgePanel component with search, placeholder results, Insert Link and Quote buttons - Added KnowledgePanel to Agent TicketShow sidebar after TicketSidebar
- Create SsoSettings.vue with provider selection (None/SAML/JWT), SAML config (Entity ID, SSO URL, Certificate), JWT config (shared secret, algorithm), and attribute mapping (email, name, role)
- Create TotpInput.vue with 6 individual digit boxes, auto-advance focus, paste support, and complete event - Create TwoFactorSetup.vue wizard with 3 steps: scan QR URI, verify TOTP code, display recovery codes - Create TwoFactor.vue admin settings page for managing 2FA
- Create DataRetention.vue with retention period selectors for closed tickets, attachments, audit logs, and GDPR toggle - Include purge preview showing estimated record counts - Remove redundant global comments that conflict with eslint config
- ArticleEditor component with markdown toolbar - CategoryTree component for nested category display - Admin article CRUD pages with search and filters - Admin category management with inline editing and tree view - Customer KB browser with search and category cards - Customer article detail with feedback buttons - Update eslint config with missing browser globals
- Create EmailSettings.vue with multi-email address configuration, display name, department routing, DKIM status indicators, and default reply address selector
- Create ConditionalFieldRules.vue with rule builder UI for "When [Field] [operator] [Value], show [Target Field]" - Modify CustomFieldRenderer.vue to accept conditions prop and evaluate field visibility based on current form values
- ChartWidget: CSS-based horizontal bar chart component - KpiCard: large number display with trend indicator - Reports Dashboard page with Overview/Agents/SLA/CSAT tabs - Reports.vue enhanced with navigation to sub-reports
- AgentPerformanceCard component with avatar, name, and stats grid - AgentMetrics page with table and card views per agent - Period selector for 7/30/90 day ranges
- Create Index.vue with table of custom objects showing name, slug, field count, record count, and action links - Create Form.vue with dynamic field builder supporting text, number, select, date, and lookup field types - Create Records.vue with dynamic columns, inline CRUD editing
- SlaComplianceChart: horizontal stacked bar showing met vs breached per policy - SlaReport page with KPIs (total tickets, compliance %, breach counts) - Breach details table with ticket reference, subject, policy, and breach type
- Create Sandbox.vue with feature description, status section showing "No sandbox active", and disabled "Create Sandbox" button with "Coming soon" tooltip
- Create ContextPanel.vue as a right-side collapsible panel with slide-in animation and slot-based content - Create ContextPanelSection.vue with title, icon, and collapsible body for organizing panel content - Modify TicketShow.vue to add toggle button and context panel with Customer Info, Related Tickets, and Recent Activity sections, plus a PluginSlot for extensibility
- CsatSettings page: survey question, rating scale (1-3 or 1-5), delivery trigger (on_resolve/delayed/manual), delay hours, live preview - CsatReport page: average rating, response rate, total ratings KPIs, CSAT over time chart, ratings by agent with star display
- Add 24 new component exports to index.js (48 total) - Add 12 new admin nav items: Knowledge Base, Automations, Webhooks, Custom Fields, Statuses, Skills, Roles, Capacity, Business Hours, Audit Log, Custom Objects - Update test expectations from 24 to 48 components, 29 to 53 exports - All 248 tests pass
Set up Storybook 10 with Vue 3 + Tailwind CSS for component visual documentation. Added stories for 10 key components (PriorityBadge, StatusBadge, SlaTimer, StatsCard, KpiCard, AgentLoadIndicator, ActivityTimeline, CollisionWarning, TotpInput, FollowButton) with dark/light theme support via decorator. Created GitHub Actions workflow that builds Storybook, captures screenshots with Playwright, uploads them as PR artifacts, and posts a summary comment.
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