sample_ensemble_output.csv

user_id,image_paths,user_claim,claim_object,evidence_standard_met,evidence_standard_met_reason,risk_flags,issue_type,object_part,claim_status,claim_status_justification,supporting_image_ids,valid_image,severity
user_001,images/sample/case_001/img_1.jpg,"Customer: Hi, I found new damage on my car after it was parked outside overnight. | Support: Sorry to hear that. Can you describe what changed? | Customer: The back of the car has a dent now. It was not there before. | Support: Did anything else break or is it mostly body damage? | Customer: Mostly the rear bumper area. I attached the photo I took this morning.",car,true,The image clearly shows the rear bumper of the car with visible damage.,none,dent,rear_bumper,supported,"The image shows a clear dent on the rear bumper, consistent with the user's claim.",img_1,true,medium
user_002,images/sample/case_002/img_1.jpg;images/sample/case_002/img_2.jpg,"Customer: Parking lot mein meri car ko scrape lag gaya. | Support: Aap kis type ka damage report karna chahte hain? | Customer: Front side par mark aa gaya hai, bumper ke upar. | Support: Light damage hai ya body par scratch? | Customer: Light theek hai, front bumper par scratch hai. Photos upload kar diye hain.",car,false,"Images show different cars; one with damage, one without.",claim_mismatch;damage_not_visible;manual_review_required,unknown,unknown,not_enough_information,"The images provided show different vehicles, making it impossible to verify the claim for the specific car and damage reported.",none,false,unknown
user_004,images/sample/case_003/img_1.jpg;images/sample/case_003/img_2.jpg,"Customer: I am opening a claim for my windshield. | Support: What happened? | Customer: A small stone hit it while I was driving and now there is a crack spreading from that spot. | Support: Is the car otherwise okay? | Customer: Yes, this is only about the front glass. I added the pictures I have.",car,false,"Images show different conditions of the windshield. One image shows a shattered windshield, while the other shows no damage.",claim_mismatch;manual_review_required,glass_shatter,windshield,not_enough_information,"The images provided are inconsistent. One image shows a shattered windshield, while the other shows a windshield with no visible damage. This discrepancy makes it impossible to conclusively verify the claim.",none,true,high
user_007,images/sample/case_004/img_1.jpg,"Customer: Someone clipped my car while it was parked. | Support: What part was hit? | Customer: The side mirror got damaged. It is not sitting the way it should anymore. | Support: Was there any damage to the door too? | Customer: I did not notice anything else major, just the mirror.",car,true,The image clearly shows the side mirror of the car with visible damage.,none,broken_part,side_mirror,supported,"The image shows the side mirror with visible damage, consistent with the claim of it not sitting properly.",img_1,true,medium
user_005,images/sample/case_005/img_1.jpg;images/sample/case_005/img_2.jpg,"Customer: I want to file this as bumper damage. | Support: Can you tell me what happened? | Customer: The car was tapped from behind and now the back looks damaged. | Support: Are you asking for review of the rear side? | Customer: Yes, the back bumper. It looks pretty bad to me, so I uploaded both photos.",car,false,"Images show different parts of the car. The first image shows a dent on the side, not the rear bumper.",user_history_risk;claim_mismatch;manual_review_required,unknown,unknown,not_enough_information,"The images provided do not consistently show the rear bumper damage claimed. One image shows a side dent, and the other shows the rear bumper with no visible damage.",none,true,unknown
user_006,images/sample/case_006/img_1.jpg,"Customer: Hi, I am not fully sure how to explain this because I noticed it only after reaching home. | Support: No problem, please tell me what happened. | Customer: There was a small bump earlier, nothing major, and I first thought everything was fine. Later I looked at the car again because my family member said the front area looked different. | Support: Are you reporting a general vehicle issue or a specific damaged part? | Customer: I was confused at first because I checked the side and the front and walked around the car a few times. I do not want to claim the wrong thing. | Support: That is okay. What part do you want reviewed? | Customer: After checking again, I think the issue is with the headlight. It looks like the headlight may be cracked, so please review that part.",car,false,The image does not show the headlight or any relevant part of the car to assess the claimed crack.,damage_not_visible;manual_review_required;wrong_object_part,unknown,headlight,not_enough_information,The image provided does not show the headlight or any relevant part of the car to assess the claimed crack.,none,false,unknown
user_003,images/sample/case_007/img_1.jpg;images/sample/case_007/img_2.jpg,"Customer: There is a dent along the side of my car. | Support: When did you notice it? | Customer: This morning, after the car had been parked near the gate. | Support: Is it near the front or back? | Customer: It is on the door panel area. I attached two photos from different distances.",car,false,"Image 1 is too blurry to assess any damage, and Image 2 shows a clear dent but appears to be a different car.",blurry_image;claim_mismatch;damage_not_visible;manual_review_required,unknown,unknown,not_enough_information,"The images provided do not show the same car. Image 1 is blurry and does not allow for assessment, while Image 2 shows a clear dent on a different car.",none,false,unknown
user_008,images/sample/case_008/img_1.jpg,"Customer: I picked up my car after service and noticed a mark on the hood. | Support: What kind of mark is it? | Customer: It looks like a scratch across the top panel. | Support: Do you think it happened during service? | Customer: Yes, that is why I am asking for review. The photo is attached.",car,false,The image does not show the hood of the car where the scratch is claimed to be. It shows significant damage but not the specific area in question.,user_history_risk;damage_not_visible;manual_review_required;wrong_object_part,unknown,unknown,not_enough_information,"The image provided does not show the hood of the car where the scratch is claimed to be. Therefore, it is not possible to verify the claim based on the provided evidence.",none,false,unknown
user_009,images/sample/case_009/img_1.jpg,"Customer: My laptop fell from the table yesterday. | Support: Is it turning on? | Customer: It turns on, but the display glass has a crack now. | Support: Are you reporting the screen only or the whole laptop? | Customer: The screen is the issue. I attached a photo of it open.",laptop,true,The image clearly shows the laptop screen with visible damage.,none,crack,screen,supported,"The image shows a cracked screen, consistent with the user's claim of damage.",img_1,true,high
user_010,images/sample/case_010/img_1.jpg;images/sample/case_010/img_2.jpg,"Customer: The laptop no longer opens smoothly. | Support: What seems to be wrong mechanically? | Customer: The hinge area has broken and the screen wobbles. | Support: Did this happen after a drop? | Customer: Yes, it slipped from the sofa. I uploaded photos from the outside and side.",laptop,true,"Both images show the laptop, with img_1 clearly showing damage to the hinge area.",none,broken_part,hinge,supported,"The first image clearly shows a broken hinge, consistent with the claim of a broken part causing the screen to wobble.",img_1,true,medium
user_011,images/sample/case_011/img_1.jpg,"Customer: I spilled water near my laptop while working. | Support: What part was affected? | Customer: It went over the keys and left a stain. Some keys feel sticky now. | Support: Is the display damaged too? | Customer: No, this is about the keyboard area only.",laptop,true,The image clearly shows the keyboard area of the laptop with visible water presence.,none,water_damage,keyboard,supported,"The image shows water on the keyboard, consistent with the claim of water damage.",img_1,true,medium
user_012,images/sample/case_012/img_1.jpg;images/sample/case_012/img_2.jpg,"Customer: My laptop bag fell from a chair and hit the floor. | Support: What damage did you notice? | Customer: One corner of the laptop has a dent now. | Support: Does the laptop still work? | Customer: It works, but the outer corner is damaged. I added two photos.",laptop,true,"Both images show the laptop, with one image clearly displaying a dent on the corner.",none,dent,corner,supported,"The second image clearly shows a dent on the corner of the laptop, consistent with the user's claim.",img_2,true,medium
user_018,images/sample/case_013/img_1.jpg,"Customer: I am not sure if this should be a repair claim or a replacement claim, so I wanted to ask first. | Support: We can help. What device is this about? | Customer: It is my laptop. I carry it every day, and yesterday my bag got pressed between two seats during travel. At first I thought the laptop was okay because it still opened. | Support: What changed after that? | Customer: Later, while using it, I noticed marks on the display area. I restarted it twice because I thought it might just be something on the screen, but it still bothered me. | Support: Are you reporting keyboard, hinge, body, or screen damage? | Customer: Not the keyboard or hinge. The issue I want checked is the screen. It looks shattered to me, so I am submitting this as screen damage.",laptop,true,The image clearly shows the laptop screen with visible damage.,none,glass_shatter,screen,supported,"The image clearly shows a shattered screen, consistent with the user's claim of glass shatter.",img_1,true,high
user_020,images/sample/case_014/img_1.jpg,Customer: The laptop trackpad has stopped working properly. | Support: Did anything happen before it stopped working? | Customer: The front area hit the desk edge when I moved it. | Support: Are you reporting internal function or physical damage? | Customer: Physical damage around the trackpad area. I attached the photo for review.,laptop,true,"The image clearly shows the trackpad area of the laptop, allowing for inspection of physical damage.",user_history_risk,scratch,trackpad,supported,"The image shows a visible scratch on the trackpad area, consistent with the claim of physical damage.",img_1,true,low
user_015,images/sample/case_015/img_1.jpg,Customer: My delivery box arrived damaged. | Support: What part of the package was affected? | Customer: One corner was crushed in when I received it. | Support: Is the item inside part of this claim? | Customer: Not right now. I am reporting the package corner damage.,package,true,The image clearly shows the package corner with visible damage.,none,crushed_packaging,package_corner,supported,"The image shows a crushed corner of the package, consistent with the user's claim.",img_1,true,medium
user_030,images/sample/case_016/img_1.jpg;images/sample/case_016/img_2.jpg,"Customer: Package receive hua toh opened jaisa lag raha tha. | Support: Tape broken tha ya box crush hua tha? | Customer: Seal wali side phati hui thi, jaise parcel khola gaya ho. | Support: Kya andar ka item missing hai? | Customer: Abhi item missing claim nahi kar raha, sirf torn packaging review karwana hai.",package,false,"Images show different packages. img_1 shows a torn package, while img_2 shows an undamaged package.",claim_mismatch;damage_not_visible;manual_review_required,torn_packaging,seal,not_enough_information,"The images provided do not consistently show the same package. One image shows damage, while the other does not, indicating a possible mismatch.",none,false,medium
user_031,images/sample/case_017/img_1.jpg,"Customer: I received a package that looks water damaged. | Support: Was the item inside wet too? | Customer: I have not opened everything yet, but the outside has a wet-looking stain. | Support: So the claim is about the package condition? | Customer: Yes, the package surface looked damaged when it arrived.",package,true,"The image clearly shows the package with visible water stains, meeting the requirement for assessing water damage.",user_history_risk,water_damage,package_side,supported,"The image shows clear signs of water damage on the package surface, consistent with the user's claim.",img_1,true,medium
user_032,images/sample/case_018/img_1.jpg;images/sample/case_018/img_2.jpg,Customer: The item I ordered was not inside the box. | Support: Did the package look opened when you received it? | Customer: I checked it after delivery and could not find the product inside. | Support: What are you asking us to verify? | Customer: Please verify that the contents are missing from the package.,package,true,Both images are clear and show the package exterior and interior.,manual_review_required,missing_part,contents,supported,"The images show an open package with only packing material visible and no product inside, supporting the claim of missing contents.",img_1;img_2,true,high
user_033,images/sample/case_019/img_1.jpg,Customer: The shipping box arrived in bad condition. | Support: What kind of condition issue are you reporting? | Customer: It looked badly crushed when it was delivered. | Support: Is the claim about the outside box or the product inside? | Customer: The outside box. I want the crushed box reviewed.,package,false,"The image shows a dented can, not a shipping box.",user_history_risk;damage_not_visible;manual_review_required;wrong_object,unknown,unknown,not_enough_information,The image provided does not show the claimed object (shipping box) or the claimed damage (crushed packaging).,none,false,unknown
user_034,images/sample/case_020/img_1.jpg;images/sample/case_020/img_2.jpg,Customer: My delivery box arrived opened. | Support: Was the package crushed or was the seal affected? | Customer: The seal area looked torn when I received it. | Support: Are you asking us to review the package condition or the item inside? | Customer: The package condition. I want the torn-open package reviewed.,package,false,"Images show different packages. Image 1 shows a torn seal, while Image 2 shows an intact seal on a different package.",user_history_risk;claim_mismatch;manual_review_required,torn_packaging,seal,not_enough_information,"The images provided do not show consistent evidence of the same package. Image 1 shows a torn seal, while Image 2 shows a different package with an intact seal.",none,true,unknown